If You Care

Payment Options

We accept American Express, Visa, MasterCard and all other major credit cards for online purchases. For credit card purchases, an authorization hold in the total dollar amount of your order is placed on the card at the time of order placement, but your credit card will not be charged until your order ships. If your credit card is not authorized or the total dollar amount of your order exceeds your credit limit, you will receive a message on the checkout page instructing you to try another method of payment.

Sales Tax

We only charge sales tax if you are shipping to New York or California. If you are shipping to either of those states we will charge you 8.875% sales tax. This includes the cost of shipping. Sales tax is not charged to orders shipped outside of New York or California.

Price Adjustments

Sometimes we might make a mistake or two. If we miscrocrectly price an item on our site, we do apologize but we can not be held responsible for this and we will need to refund your order if you do order the incorrectly priced item. We reserve the right to adjust the price of any item with out prior notice.

Your order number

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order. We will email this to you in the confirmation number of your order.

Product Availability

We will seek to ensure that the website does not have any technical problems and that products displayed are available. However, as our product lines are typically produced in limited production runs and released on our website in product drops for which there is high-demand, we cannot guarantee the availability of the website or that any products on the website will be available for purchase. In the event that your ordered items are unavailable we will notify you as soon as we can.

Variance from Website Appearance

The images of the products on our website are for illustrative purposes only. Please note that colours on our website may vary slightly depending on how your monitor is calibrated and which operating system your computer or mobile device uses. We do our very best to make sure all our images are true to the actual product you are purchasing but we can’t guarantee a perfect match every time due to almost limitless variations in home monitor set ups and operating systems.

Shipping

Please see our shipping policy

Exchanges

Please see our return policy

Inquiries and complaints

If you have any questions or concerns about our products or about our company please email info@solepremecon.com with your name and email and we will try and reply promptly.

Solepreme Con LLC (“us”, “we” and “our”) is committed to protecting the privacy of those who use and order products on our website www.solepremecon.com. By using and ordering products on our website, you consent to the collection, use and transfer of data in accordance with our Terms. Please reader terms before using our website. If you do not agree to our terms, please do not use our website.

Changes to this Purchasing Policy

We may change this Purchasing Policy whenever we see fit. This Purchasing Policy was last updated on December 2, 2015.

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